FAQs
If a customer wants to add pearls hanging in a set with HUID?
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If a customer wants to change the hook / needs alteration in mangalsutra or chain?
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If a customer wants to add their stones (coral/pearl) can we use them in our product?
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If a particular product shows weight difference on scale, can we rectify weight error in the bill?
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If the customer returns to our store with a defect in ornaments, can we exchange it?
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What can be done if the HUID hallmarking is spoiled during finishing or polishing?
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How to verify our product when a customer wants to exchange or buyback our product without a bill?
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If a customer asks to make 2 tags of a single product (because it is heavyweight) should we allow it?
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After selling an item with HUID, can we provide a customer asking for alterations?
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Can we provide a back chain or hook or kadi on a product that does not belong to OJ?
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Can we accept a product with the old hallmark for polishing?
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How many days do we require for engraving HUID?
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During showroom product cleansing, if the hallmark is spoiled during polishing what can be done?
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